The government’s Customer Service Care Centre has fully relocated to the first floor of the Burhym Building on De Castro Street in Road Town, according to the Deputy Governor’s Office. Deputy Governor David Archer Jr. said the centre’s new home is more easily accessible and will therefore help clients benefit from the walk-in services it offers.
“This is another vital step as we continue to increase the level of service we provide to our valued customers through enhanced capacity and resources,” the deputy governor added.
Customer Service Manager Abbarah Brown said the new location also increases the centre’s visibility and will help facilitate customers wishing to provide feedback to government.
This, in turn, will enhance monitoring of service delivery tools, she said.
“In everything we do, ensuring that our customers receive the highest level of care is paramount,” Ms. Brown said, adding, “This new space gives the team a centralised location to prioritise all customer needs across different departments.”
The centre connects people to government services including appointment booking, switchboard operation, and email and inquiry responses. Clients are also encouraged to book their appointments with government departments at bvips.org and to rate their customer service experiences at rateus.gov.vg.