Most of the problems that delayed the full rollout of the territory’s online entry system have been ironed out, and all travellers to the Virgin Islands are now required to use the portal, according to acting Chief Immigration Officer Nadia Demming-Hodge.
The “Online Embarkation/Disembarkation Card System” was launched on Jan. 1 as part of ongoing efforts to automate government processes and reduce wait times at ports of entry. Despite a bumpy rollout that led to complaints from travellers, Ms. Demming-Hodge told the Beacon on Friday that the system has improved.
“As with any new platform, we’ve encountered some teething pains with the Online ED Card System,” Ms. Demming-Hodge wrote in an email. “However, we’re pleased to report that most of the initial issues have been resolved following feedback from users.”
As an example, she said that government has resolved an issue affecting travellers arriving by ferry, who complained that they were asked to enter a vessel “registration number” that didn’t exist.
“We’ve addressed the challenges related to ferry registration numbers, which are no longer a concern,” she stated.
Now required
In place of a paper form, travellers are now required to use the new online system when entering the VI, according to the immigration chief.
Ms. Demming-Hodge thanked travellers for their assistance as the new system was implemented.
“We appreciate the patience and cooperation of our travellers as we work to ensure a smooth experience for all travellers,” she stated.