I travelled to Trinidad on Jan. 24, and for the third time in the last four months my luggage did not arrive the same day. On the first occasion my luggage arrived two days later, and I was compensated the paltry sum of $47 for my trouble.
On the second occasion my suitcase arrived two days late, and no compensation was paid. While the agent acknowledged that I should be compensated, there was no money available at the time, and I was told to return the following day. When I returned to the airport, the story took a new turn: I was told that my suitcase only contained a can opener and that I would not be paid. I protested that this could not be so as the suitcase weighed 20 pounds. Although this was verified, the agent still refused to reimburse me.
It seems that LIAT will go to any lengths to avoid paying compensation for the late arrival of luggage, and customers should be aware of this. We are charged premium rates for travel in the Caribbean, and we are told untruths by their team of professional liars — all to avoid treating the passenger fairly, which any good corporate citizen would do.
This situation will continue in the future until we, the travelling public, have a choice — and I hope that will soon happen.
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